Bannockburn Surgery operates a zero tolerance policy and we do not accept violent, threatening or abusive behaviour within the surgery.  We hope to treat all our patients with dignity and respect and expect reciprocity in this matter for the staff and fellow patients within the surgery.  Failure to comply may result in action being taken for the protection of both parties and may result in removal from the practice patient list.  Patients removed from the practice list will be referred to services provided by Greenwich Teaching Primary Care Trust.