Although we aim to provide the highest standard of service for our patients, there may be a time where you are unhappy with the care you have received and in such cases, we ask you to put your complaint in writing to Mrs Heather Mustafa.  We comply with national policies and operate a comprehensive complaints procedure.  All complaints will be dealt with efficiently and confidentially.  Your complaint will be recorded and acknowledged within three working days and we shall provide a substantive response four weeks from receipt.  Should any issue remain unresolved, you are at liberty to telephone Patient Advice and Liaison Service (PALS) on 020 88 36 46 94 or to take the matter further with Greenwich Teaching Primary Care Trust or the local Community Health Council. 


If you want to know what others think about our service please look at our profiles at

We welcome any feedback you want to share with us directly. Alternatively, you can of course also let us know how we are doing on NHS Choices.